Purchasing Habitify plan
Starting a Plus subscription
- Open the Habitify, and navigate to the ‘Upgrade’ tab on the bottom navigation bar.
- Scroll down to the Compare plans table, until the end of the table,
Find and tap on ‘Try Plus →’.
- A pop-up from App Store appears with the details of the plan you’re about the subscribing, the price, and the firs payment’s date.
- If everything is OK, confirm your subscription by the action required by your iOS device.
Starting a PRO subscription
- Open the Habitify, and navigate to the ‘Upgrade’ tab on the bottom navigation bar.
- In the pricing, choose the subscription with the payment plan suitable for you,
then tap ‘Upgrade to Habitify PRO’.
- A pop-up from App Store appears with the details of the plan you’re about the subscribing, the price, and the firs payment’s date.
- If everything is OK, confirm your subscription by the action required by your iOS device.
Getting PRO Lifetime access
- Open the Habitify, and navigate to the ‘Upgrade’ tab on the bottom navigation bar.
- In the pricing, choose ‘Lifetime’ option, then tap ‘Get Lifetime Access’.
- A pop-up from App Store appears with the details the price, and the payment’s date. Carefully check it.
- If everything is OK, confirm your subscription by the action required by your iOS device.
Changing Habitify plans
From subscription to subscription
- On your iPhone or iPad, open the Settings app.
- Tap [your name], then tap ‘Subscriptions’.
- Find and tap on Habitify subscription
- Tap ‘See All Plans >’, and choose one from the list.
- Follow the onscreen instructions to complete your new purchase.
From subscription to Lifetime
To switch to a Lifetime subscription, follow these steps:
- Cancel the automatic renewal: First, cancel the next payment of your current subscription to prevent it from auto-renewing.
- wait for the expiration date: Allow your current subscription to expire fully. This ensures you avoid overlapping payment periods.
- Re-subscribe with the lifetime: Once your subscription has expired, you can purchase the Lifetime access.
During the transition to new subscription, your habits and previous achievements are safe.Cancelling Habitify plan
- On your iPhone or iPad, open the Settings app.
- Tap [your name], then tap ‘Subscriptions’.
- Find and tap the Habitify subscription.
- Tap ‘Cancel Subscription’.
If there is no button to cancel or you see an expiration message in red text, the subscription is already canceled.Lifetime is an in-app purchase. In case you want to cancel your Lifetime access, please go to request for a refund directly.
Requesting a refund
When you start your subscription through the Habitify app on your iPhone or iPad, you processing a payment to App Store. Therefore, your refund request must be handled by Apple, following their policy.Check the refund policy of Apple: https://support.apple.com/en-vn/118223
- Sign in to reportaproblem.apple.com.
- Tap ‘I’d like to,’ then choose ‘Request a refund.’
- Choose the reason why you want a refund, then choose ‘Next’.
- Find and select the recent subscription item for Habitify, then choose ‘Submit’.
If Apple approves your request, it may take additional time for the funds to return to your payment method. For more information, please check Apple’s official support channels.FAQs
Already have Lifetime plan but still got charged for the monthly/annual plan, what should I do?
Upgrading to Lifetime access is not equivalent to automatically canceling a monthly or annual subscription of the premium.You must cancel your renewal plan before purchasing the Lifetime one to ensure you won’t be double charged.
Already paid but cannot use some features, what should I do?
First of all, there are features that are only available on Pro Plans. For the Plus plan with annual payment, it includes:
- Unlimited habits
- Unlimited reminders per habit
- Unlimited custom areas
If you’re on a Pro plan but still experiencing issues of accessing Paid features after payment, consider the following steps based on your subscription method:
- Ensure you are logged into the Apple account used to purchase Premium.
- Open the Habitify app**,** go to Settings tab.
- Tap ‘Payment & Billing’.
- Tap ‘Restore Purchase’.
If you try all the ways, but the issue is not solved, please send us a screenshot of your payment receipt to our email contact@habitify.me. We will check and assist you further. Why was I charged immediately instead of getting a 7-day trial?
Habitify offers a few different subscription tiers (such as Monthly, Annual, and Lifetime) to give users flexibility. However, the 7-day free trial is exclusively available for the Annual Pro plan.Additionally,**the free trial is an introductory offer **designed specifically for first-time subscribers. App Store rigidly enforces this rule by linking your trial eligibility directly to your Apple ID.
I am on trial and want to switch to Lifetime access after trial, but I cannot see where I can do that. What should I do?
A free trial is treated as an active subscription. While that subscription is active, the Upgrade screen that includes Lifetime is temporarily hidden or disabled until the trial ends.Please follow these insteads:
- Open iOS Settings → [your name] → Subscriptions → Habitify → tap Cancel Subscription, this to cancel the renewal of your current subscription.
- Canceling stops the trial from converting into a paid subscription, but you’ll still have PRO access until the trial end date. Please wait.
- After the trial ends and your account returns to Free,
open Habitify → Settings → Upgrade to Premium.
- Select Lifetime and complete the purchase.
How to end the free trial (and what to expect)?
Starting a free trial with the PRO plan is the best way to explore all Habitify features. But we understand you might want to know what happens if you decide it’s not for you, or you may just want to prevent an auto renewal after the trial.Good news is, you can cancel your free trial at any time, and you will still get to use all your PRO features for the entire remaining duration of the trial!The process is managed entirely by your phone’s app store, not within the Habitify app itself.
- Open your iPhone or iPad, open the Settings app.
- Tap [your name]** **at the very top.
- Tap ‘Subscriptions’.
- Find and tap Habitify in your list of active subscriptions.
- Tap the ‘Cancel Subscription’ button and confirm.
After you cancel, your subscription page will update to show that your plan will not renew. You will see a message similar to “Your subscription will expire on [Date]” or “You can continue to use this subscription until [Date].”
- You can continue to enjoy all Premium benefits until that expiration date.
- On that date, your account will simply and automatically revert to the Free version.
- You will not be charged any amount.
Purchasing Habitify plan
Starting a Plus subscription
- Open the Habitify, and navigate to the ‘Upgrade’ tab on the bottom navigation bar.
- Scroll down to the Compare plans table, until the end of the table,
Find and tap on ‘Try Plus →’.
- A pop-up from Play Store appears with the details of the plan you’re about the subscribing, the price, and the firs payment’s date. Carefully check it.
- If everything is OK, confirm your subscription by the action required by your Android device.
Starting a PRO subscription
- Open the Habitify, and navigate to the ‘Upgrade’ tab on the bottom navigation bar.
- Choose the subscription with the payment plan suitable for you,
then tap ‘Upgrade to Habitify PRO’.
- A pop-up from Play Store appears with the details of the plan you’re about the subscribing, the price, and the firs payment’s date. Carefully check it.
- If everything is OK, confirm your subscription by the action required by your Android device.
Getting PRO Lifetime access
Different from subscriptions with renewal payments, Lifetime requires just one payment only and provides you the access forever to PRO benefits.
- Open the Habitify, and navigate to the ‘Upgrade’ tab on the bottom navigation bar.
- In the pricing, choose ‘Lifetime’ option, then tap ‘Get Lifetime Access’.
- A pop-up from App Store appears with the details the price, and the payment’s date. Carefully check it.
- If everything is OK, confirm your subscription by the action required by your Android device.
Changing Habitify plans
From subscription to subscription
- Open the Google Play app.
- Make sure you’re signed in to the correct Google Account.
Tap on your profile account in the top right corner.
- Tap ‘Payments and subscriptions’.
- Tap ‘Subscriptions’.
- In the Active list, find and tap to choose the Habitify subscription.
- Tap to choose a new plan option
- Follow the on-screen prompts to complete your plan change.
From subscription to Lifetime access
To switch to a Lifetime subscription, follow these steps:
- Cancel the automatic renewal: First, cancel the next payment of your current subscription to prevent it from auto-renewing.
- wait for the expiration date: Allow your current subscription to expire fully. This ensures you avoid overlapping payment periods.
- Re-subscribe with the lifetime: Once your subscription has expired, you can purchase the Lifetime access.
During the transition to new subscription, your habits and previous achievements are safe.Cancelling Habitify plan
- Open the Google Play app.
- Make sure you’re signed in to the correct Google Account.
Tap on your profile account in the top right corner.
- Tap ‘Payments and subscriptions’.
- Tap ‘Subscriptions’.
- In the Active list, find and tap to choose the Habitify subscription.
- Tap Cancel subscription.
- Follow the instructions.
Lifetime is an in-app purchase. In case you want to cancel your Lifetime access, please go to request for a refund directly.
Requesting a refund
When you start your subscription through the Habitify app on your Android devices, you processing a payment to Play Store. Therefore, your refund request must be handled by Google, following their policy. Check the refund policy of Google.Follow these steps to request a refund:
- Open the Play Store app.
- At the top right, tap your Profile picture.
- Tap Payments & subscriptions > Budget & order history.
- Find the order you want to return and tap Report a problem.
- Select the reason for the refund from the dropdown menu.
- Follow the instructions and click Submit.
You can also use this direct link on your browser: Request your Google Play refund.FAQs
Already have Lifetime plan but still got charged for the monthly/annual plan, what should I do?
Upgrading to Lifetime access is not equivalent to automatically canceling an active monthly or annual subscription.You must cancel the renewal of your current subscription before purchasing the Lifetime one to ensure you won’t be double charged.
Already paid but cannot use some features, what should I do?
First of all, there are features that are only available on Pro Plans. For the Plus plan with annual payment, it includes:
- Unlimited habits
- Unlimited reminders per habit
- Unlimited custom areas
If you’re on a Pro plan but still experiencing issues of accessing Paid features after payment, consider the following steps based on your subscription method:
- On Play Store, make sure you logged into the Google account used for purchase.
- Try to re-install the Habitify app one more time.
If you try all the ways, but the issue is not solved, please send us a screenshot of your payment receipt to our email contact@habitify.me. We will check and assist you further. Why was I charged immediately instead of getting a 7-day trial?
Habitify offers a few different subscription tiers (such as Monthly, Annual, and Lifetime) to give users flexibility. However, the 7-day free trial is exclusively available for the Annual Pro plan.Additionally, free trials are introductory offers designed specifically for first-time subscribers. Play Store rigidly enforces this rule by linking your trial eligibility directly to your Google Account.
I am on trial and want to switch to Lifetime access after trial, but I cannot see where I can do that. What should I do?
A free trial is treated as an active subscription. While that subscription is active, the Upgrade screen that includes Lifetime is temporarily hidden or disabled until the trial ends.Please follow these insteads:
- Open**_ _Play Store → your profile → Subscriptions → Habitify → cancel subscription,** this to cancel the renewal of your current subscription after the trial.
- Canceling stops the trial from converting into a paid subscription, but you’ll still have PRO access until the trial’s end date. Please wait.
- After the trial ends and your account returns to Free,
open Habitify → Settings → Upgrade to Premium.
- Select Lifetime and complete the purchase.
How to end the free trial (and what to expect)?
Starting a free trial with the PRO plan is the best way to explore all Habitify features. But we understand you might want to know what happens if you decide it’s not for you, or you may just want to prevent an auto renewal after the trial.Good news is, you can cancel your free trial at any time, and you will still get to use all your Premium features for the entire remaining duration of the trial!The process is managed entirely by your phone’s app store, not within the Habitify app itself.
- Open the Google Play Store app.
- Tap on your Profile Icon in the top-right corner.
- Tap on “Payments & subscriptions”.
- Tap on “Subscriptions”.
- Find and tap on Habitify in the list.
- Tap “Cancel subscription” and follow the on-screen prompts.
After you cancel, your subscription page will update to show that your plan will not renew. You will see a message similar to “Your subscription will expire on [Date]” or “You can continue to use this subscription until [Date].”
- You can continue to enjoy all Premium benefits until that expiration date.
- On that date, your account will simply and automatically revert to the Free version.
- You will not be charged any amount.
Purchasing Habitify plan
- On the left-side menu bar, click on Payment.
- Choose the preferred payment plan you want to follow: Monthly, Annual, or Lifetime.
- Select between PLUS or PRO, then click the corresponding ‘Select this Plan’ button below.
- In the payment pop-up, provide your account email and country for the transaction, you may be required to add the zipcode.
Then click Continue.
- Select your preferred payment method:
- Paypal*:* click the button to log into your Paypal account
- Your bank card: enter the details of your bank card
- Tap ‘Pay [final price]’ to process payment.
Changing Habitify plan
Upgrading from Plus to Pro
When you are already subscribing a paid plan in Habitify, the payment section is hidden to avoid any duplicate payment made. So, here’s how you can check the Pro price again and make a plan upgrade:
- In the website app or desktop app, access a feature of Pro, such as accessing ‘Off Mode’ from the left sidebar and adding a Time Off.
- The price of Pro will show up for you to check.
- Select the new plan, and click button ‘Upgrade to Pro’.
- Follow the stesp to authorize and process payment.
The upgrade must be processed with the current payment of the current plan
- If you started your Plus in Mac, you are paying to Apple, please take steps in the Mac app to upgrade.
- If you started your Plus in website or Windows app, you are paying to our payment gateway, please take steps in the website or Windows app to upgrade.
Changing from Monthly to Annual Pro
If you are paying to Apple, please follow these steps to changing your subscription plan on your Mac:
- Go to the App Store app on your Mac.
- Click your name in the bottom-left corner (or click Sign In if you’re not signed in). Make sure you sign in to the same Apple Account you used to purchase your subscriptions.
- Click Account Settings at the top of the window, then sign in again if necessary.
- In the Manage section, click Manage next to Subscriptions.
- Click Edit, then in the Options list, select a setting, then click Done.
If you are paying to our payment gateway, please contact our support team with your payment invoice. We will find your subscription and assist you to update.Changing from subscription to Lifetime plan
It is not supported to change directly from a subscription to a Lifetime yet.Please cancel the renewal of your current subscription. Wait until the end of your plan and your account is back to free. By that time, the Payment section is back to the sidebar. You can access and purchase the Lifetime.Changing from Lifetime plan to subscription
Lifetime plan is actually a product purchase that you pay once and own for good. If you want to change to subscription for better payment plan at a time, you can request a refund for your Lifetime purchase, get your account back to free, then process another payment for a subscription.If you purchase Lifetime via Mac app, paying to Apple, please follow these steps:
- Sign in to reportaproblem.apple.com.
- Tap or click ‘I’d like to,’ then choose ‘Request a refund.’
- Choose the reason why you want a refund, then choose Next.
- Choose the Habitify Lifetime purchase, then choose Submit.
If you purchase Lifetime via website or Windows app, paying to our payment gateway, please contact us with your payment invoice.Cancelling Habitify plan
Every payment you make on Habitify Web App is processed by Paddle. After each payment, you should receive an email subjected “Your receipt from Habitify” from Paddle. Find that email.
- In this email, find “Need help with your purchase? Please contact us on paddle.net.”, and click on the hyperlinked text (which is hyperlinked with a custom URL to manage your payment).
- In the site of Paddle purchases, find the one for Habitify subscription and click Get Help button.
- An box chat will open and you can write your request to cancel here. Paddle will assist you with a cancellation link. Click the link and follow the steps guide by Paddle.
If things get complicated and you need help, you can forward us the payment invoice, which is attached with the Paddle receipt email. We will check and assist you to cancel the subscription within 24 hours.Lifetime is an in-app purchase. In case you want to cancel your Lifetime access, please go to request for a refund directly.
Requesting a refund
For subscriptions & Lifetime purchase made directly to Apple, the refund is considered based on Apple’s policy of refund. After you submit your request, you can check the status of your refund request. If Apple approves your request, it might take additional time for the funds to return to your payment method.For subscriptions & Lifetime purchase made directly to our payment gateway, our team handles the payment process. We offer a 7-day refund window from the date of payment.Please follow this guide:
- Locate the payment invoice sent to your email after the purchase.
- Send an email to our support team at contact@habitify.me with the invoice attached.
- Our team will review your request and process it accordingly.
FAQs
Already have Lifetime plan but still got charged for the monthly/annual plan, what should I do?
Upgrading to Lifetime plan is not equivalent to automatically canceling a monthly or annual subscription of the premium.You must cancel your renewal plan before purchasing the Lifetime one to ensure you won’t be double charged.
Already paid but cannot use some features, what should I do?
First of all, there are features that are only available on Pro Plans. For the Plus plan with annual payment, it includes:
- Unlimited habits
- Unlimited reminders per habit
- Unlimited custom areas
If you’re on a Pro plan but still experiencing issues of accessing Paid features after payment, please check to verify that you are signing in with the correct account used for the PRO purchase.If you try all the ways, but the issue is not solved, please send us a screenshot of your payment receipt to our email contact@habitify.me. We will check and assist you further. Can I get a trial before paying?
The trial is not available when you purchase via the website app. However, you can get one when subscribing the PRO subscription with an annual payment when purchasing via iOS or Android app.
Please note that, the trial is for first-time subscriber only.
